News, info, and opinion by Mac users, for Mac users.

April 2, 2008

troubleshooting

Apple read John Mayer’s crash report

Posted Apr. 2, ’08, 3:14 PM PT by Dan Pourhadi
Category | Troubleshooting

mayerReport1.jpgA week ago, MacUser’s Senior John Mayer Correspondent Derik DeLong wrote about a post on the musician’s blog detailing an iTunes crash and the resulting report he sent to Apple.

Thus, the question on everyone’s — and Mayer’s — mind: Does Apple actually read those crash reports? Welp, John posted a new blog entry with a semi-surprised “yes”:

Word of my problem initially made it’s [sic] way to Apple not by way of my public profile, but by a technician receiving the report as they would anyone else’s and passing it along internally until word reached my friends at the company.

…Turns out Apple really does read crash reports, and takes them seriously enough to have a department whose only objective is to log, group, prioritize and resolve bug issues. One of the technicians told me that in some cases they’ll ask a customer to send in their device while sending out a replacement immediately. And in the most extreme cases, they’ve been known to send a technician to a customer’s home.

There you have it. So instead of frustratingly ignoring the crash report box that pops up when an app croaks, considering reporting it — especially if you’re a famous musician-friend of Steve Jobs.


2 Comments

wesg Author Profile Page said:

I guess I can stop sending my reports to sjobs@apple.com then. :D

April 2, 2008 4:23 PM
NoMas said:

John Mayer's IP or DNS address is probably marked with a special VIP tag or something to make sure it doesn't get routed into a trash can.

April 3, 2008 8:32 AM

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