We poke fun at Apple from time to time (lovingly! always lovingly!) for their somewhat terse documentations in their software updates. But tech writing, like any other field, has it’s ups and downs. The ever famous “swarm of bees” article still has a fond place in my memory at the top of the list for Apple documentation. But somedays you can’t think or write straight for love, money, or Steve Jobs (not that we imagine he pays a lot of attention to tech support documents).
So I imagine is the case with knowledge base article number TS1170 or, if you prefer its formal title: “.Mac Sync: RSS status doesn’t not sync between Mac OS X 10.4 and Mac OS X 10.5 Leopard.”
Oh, you rascally double negative! How did you get in there? Fortunately, the voluminous text of the article clears things up: “If one or more of your Safari Bookmarks is an RSS feed, .Mac Sync will not sync the number of read/unread articles between Mac OS X 10.4 and Mac OS X 10.5.”
Oh, okay. Got it. Wee’re on the same page now, got it. Anyway, now that we’ve ascertained precisely what kind of problem we’re seeing, what can we do about it? Please, tell us, o underpaid support writer!
This is normal.
Right. Thanks. It’s going to be one of those days, isn’t it?
Surely it was designed that way.