July 31, 2008
MobileMe e-mail outage chat support not playing nice with jilted customers
Posted Jul. 31, ’08, 3:00 PM PT by David Dahlquist
Category | Apple » Huh?
As if the brutal MobileMe e-mail outages weren’t bad enough for MobileMe customers, tuaw is reporting that Apple’s e-mail outage chat support service has been ungracefully cutting off customers who they don’t believe to be amongst the users affected by the outage—without even giving the customer a chance to appeal this claim.
Apparently, unqualified users who tried to get chat support for MobileMe email were booted off the chat with this curt, template response:
“I’m sorry, according to our records, you were not one of the members affected by the email outage that began on July 18th. MobileMe Mail 24-hour chat support is a temporary measure designed specifically for users whose accounts were affected by that outage. For help, please visit http://www.apple.com/support/mobileme/ww for access to all of our support resources. I apologize for any inconvenience.”
One unfortunate MobileMe user believes he truly was amongst the affected users, and was entitled to chat support, but was not even given the chance to argue his point. Bad show, Apple. Not a nice way to treat customers who’ve already been through hell and back dealing with this most botched of botched releases.
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The girl isn't replying to your message because she doesn't like you, dog, it's not that Apple lost your mail, it's that it was never sent ;)
I am so glad that we did not start using .Mac when my boss wanted our company to do so about a year ago. what a nightmare this would have been.