News, info, and opinion by Mac users, for Mac users.

July 31, 2006

hardware

On hold, but no Muzak

Posted Jul. 31, ’06, 8:42 AM PT by Dan Moren
Category | Hardware

On holdSo, you may recall that I sent my MacBook in last week to get repaired for its mysterious shutdown curse. The Genius at the store quoted me a one week turnaround time for my computer—a week that has now come and gone.

I’ve been keeping abreast of my MacBook’s progress via Apple’s support website, but ever since they recieved it (on the 25th), the status has been locked at “On hold - Part on order.” On order? From whom? You’re Apple. All attempts at humor aside, I have to imagine they’re actually awaiting a part from the manufacturer, but the fact that the delay has been almost a week makes me wonder how widespread this problem is. Revisiting the original Apple discussion board thread reveals that I’m not alone in my “on order” delay, leading me to believe the either a) they were not experiencing a lot of this problem, thus did not have a sufficient stock of parts or b) their backlog has been depleted by having to replace a lot of these parts. Of course, it could always be c) I have no idea what’s going on. Yeah, that’s a distinct possibility.


2 Comments

Dan Pourhadi said:

Yeah, my MacBook has been in for three whole weeks now.

Three weeks.

Yep.

Excuse me while I scream into my pillow.

Dan Pourhadi
TUAW

July 31, 2006 10:39 AM
Dan Author Profile Page said:

Perhaps they have something against people named 'Dan.' Hmm...

July 31, 2006 7:19 PM

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