Everybody’s got a customer service horror story. If ever you’re feeling particularly brave, I recommend reading my friend Jason’s epic battle with Apple over his iBook.
Over at The Consumerist, reader Star R. wrote in to detail his experience trying to buy a video camera from the Apple Store for the price listed. Seems simple, right? You’d think. But Star had to navigate the twist and turns of Apple’s labyrinthine (though probably David Bowie-free) customer service, which leads to priceless moments like the following:
Me: Then why don't you send me to someplace where someone can help me?Now, I’m not saying that Apple is any worse than dozens of other companies (one only needs to browse The Consumerist to see that), but it seems to me that customer service in general is suffering from an epidemic of unhelpfulness which could simply solved by, say, serving customers.
Becky: I'm empowered to help you with this situation.
Me: But you're not actually helping.
[…]
Becky: There's no one else above me.
Me: No one else? It's just you and Steve Jobs?
Becky: …
